Help for in-centre members

Our invoices are automatically generated by our software program.

Your payment is for the upcoming period (usually 2 weeks) commencing on the invoice due date. On the example invoice below this text the payment period would be from 8th April 2024 – 21st April 2024 as it is a fortnightly direct debit membership.

As you are paying in advance, and the health funds require dates of attendance to pay a rebate, our system will automatically list your attendance between your last membership payment date and the current membership payment date. This means the attendances listed on the invoice will be your previous attendances. On the example invoice you can see that the attendances are between 25th March 2024- 8th April 2024.

If you have had any time off, you may have a gap between attendance dates if you have credit that has been applied to your account. This may also affect the number of attendances that appear on your receipt.

1. Open the receipt from your email inbox. If you cannot locate it, please check your junk and spam folders to ensure that your email provider has not diverted the email there instead.

2. Go to the menu options required to print a copy of the receipt (usually “File” and “Print”)

3. Navigate to additional printing settings and change the pages per sheet from 1 to 2

PLEASE NOTE THAT THERE IS A LINK IN THE EMAIL THAT YOU CAN CLICK ON TO OPEN YOUR INVOICE IN A SEPARATE SCREEN TO THE EMAIL BODY.